AI agent development for businesses in Kosovo and Albania
An AI agent answers your customers' messages and then handles the next step: an order, a booking, an entry in your systems. Pluton Studio builds them in Prishtina for businesses in Kosovo, Albania and the diaspora.
- Answers, then actsReplies to customers, then records the order, booking or entry.
- You set approvalsYou choose what it confirms alone and what waits for you.
- The engineer, directlyYou work with the engineer who builds it, start to finish.
In short
An AI agent for messages answers on social media (Instagram, Facebook), WhatsApp, Viber or your website, quotes your catalogue prices, checks stock and takes orders and bookings. Agents that work inside your other systems go further, such as invoices into accounting or leads into a CRM. You choose which steps wait for your approval. Start with a free call; a free, fixed written quote follows within two working days.
What an agent does, with examples
The first two jobs are our chatbot or AI agent for messages offer; the rest work inside your other systems.
| Job | Example | Works in |
|---|---|---|
| Orders from messages | On Instagram someone asks if a jacket comes in size M. The agent checks stock, quotes your catalogue price and takes the order. | Your messages |
| Bookings from messages | A customer in Germany asks on WhatsApp, half in Albanian, half in German, for a car from 12 to 26 July. The agent checks availability and prepares the booking. | Your messages |
| Documents into accounting | Supplier invoices arrive by email. The agent reads them, matches them to the order, flags what does not match and prepares the entry for your accountant. | Your other systems |
| Leads into your CRM | An enquiry arrives from your site or Instagram. The agent asks your usual questions, checks the answers against your rules, records the lead in your CRM and books a call. | Your other systems |
| Answers from your records | Staff ask what a client was quoted last spring. The agent answers from your records with the source, or says it is not there. | Your other systems |
| A dispatcher's assistant | The agent proposes tomorrow's plan for your crews or vans from open jobs, addresses and who is free. | Your other systems |
How it works and what every agent includes
An agent runs on a language model and acts only through a closed list of tools we write for you: look up a customer, create a booking, attach a document.
An agent does not stop at the answer: it also does the work that follows (AI agent or chatbot shows the line). Agents are part of our AI and automation work. Every agent includes:
- A closed list of tools, each checking its inputs before anything changes.
- Approval where you want it: the agent can confirm normal orders itself, or ask you with one tap.
- A log of every action: what came in, what the agent did, who approved it.
- A handover to a person with the full context when the agent is unsure or the model fails; your usual way of working keeps running.
- Tests on real messages from your inbox in Albanian, English and German, anonymised where needed, reviewed with you before go-live.
How the price is set
Every agent is quoted on its own: after one call, you get a free, fixed written quote within 2 days. What moves the price is explained in what an AI agent costs.
- Agent for messages, on Instagram, Facebook, WhatsApp, Viber or your website: the smaller build, and the same offer as our chatbot.
- Agent inside your other systems, such as accounting, dispatch, your records or a CRM: a larger build, because each system needs its own tools, connections and tests.
- More processes, systems and languages are itemised in the quote, and larger systems with several agents are planned in phases.
- Model running costs are separate, depend on volume and are estimated per month in the quote.
- If the work always follows the same fixed steps, process automation is often enough.
How a project runs
Pluton Studio is a software studio in Prishtina, Kosovo, founded in 2018 by software engineer Adrian Fusha. You work directly with the engineer who builds your agent.
- A free call about one process: where requests come from, which systems hold the data, which steps should wait for you.
- A free, fixed written quote within two working days.
- A first working agent, tested on your real messages: 3 to 6 weeks for messages on several channels, 1 to 2 weeks for a website-only chatbot, 2 to 4 weeks inside your systems.
- Then the next process, channel or language, each quoted first.
- Half at the start, half at go-live; larger projects in three milestones. Defects found within 30 days of go-live are fixed at no cost.
Where it runs and who holds the data
Your data and the agent's accounts are in your name, and the agent sees only what its tools return, never your whole database.
We commit to 99.99% uptime for the agent on our servers, in writing in your agreement; if Meta or the AI provider has an outage, the work goes to your staff. Access keys are stored encrypted, every action is logged, and the AI providers we use work under business terms that do not train on your data.
The model runs at a provider named in your contract. On the Swiss platform below, for example, that is a provider in the United States, as the offer states.
Hosting in Europe is possible, and a model that must also run in Europe is quoted separately. For personal data we sign a processing agreement under Article 27 of Kosovo's Law No. 06/L-082 on the Protection of Personal Data, which follows the EU's GDPR; what it contains is published, and we add clauses your own law requires on request.
AI we have built and run
We already build and run AI agents for clients that answer real customers every day; we don't name clients without their permission. For shops, see AI agents for online stores and Instagram shops.
For a field-service company in Switzerland we built a complete operations platform with seven AI features and one rule: the model proposes, deterministic code decides. The model never computes money or writes to the database, and a person accepts each proposal with one tap.
A pasted email or WhatsApp message fills in the job form, the customer is matched by code, and nothing is created until someone saves. An assistant answers from the real records and says when something is not there. Line items come only from the company's own catalogue, so the model cannot invent a price, and every feature has a fallback, so a basement with no signal breaks nothing.
Pluton Studio AI, this site's assistant, follows the same rule in five languages: the model only writes text, code turns only real addresses into buttons, attempts to rewrite its instructions get a fixed reply without reaching the model, and every exchange is logged.
What we put in writing
Pluton Studio writes these terms into every quote, so you know exactly what you get and when.
A reply within one working day
The engineer who will build your project answers every message, not a salesperson. The fixed written quote is free and follows within two working days of the first call.
A fixed price in writing
The quote lists everything included, and the price you sign is the price you pay. Any scope change is quoted separately, before work on it starts.
Delivery windows we keep
Business website: 3 to 5 weeks. Online store: 5 to 8 weeks. Web app or custom software: a first working version within 4 to 6 weeks, the rest on a written plan.
Design approved before we build
You approve the design on screen before any code is written. Two rounds of design revisions are included, plus small changes to text, photos and prices for 30 days after launch.
Payment in two halves
Half at the start, half at go-live. Larger projects split payment into three milestones tied to deliverables, and the quote says which schedule yours follows. We never ask for full payment up front.
Domain, accounts and content in your name
The domain and accounts are registered in your name from day one, and you can export your content at any time. No mandatory subscription.
A 30-day warranty and measured performance
Any defect found within 30 days of launch is fixed at no cost. The site ships within the performance budget set in the quote, with a Core Web Vitals report on your own domain and a lab test you can repeat yourself.
Frequently asked questions
What is an AI agent?
Software on a language model that answers requests, from messages, email or documents, and then acts in your systems through a closed list of tools: it takes an order, creates a booking or files an invoice.
What is the difference between an AI agent and a chatbot?
A chatbot answers questions; an AI agent also acts, taking the order, writing the booking or updating your records. The full comparison is in AI agent or chatbot.
How much does an AI agent cost?
It depends on where the agent works: one that answers messages and takes orders and bookings is a smaller build than one that works inside your other systems. You get a free, fixed written quote within 2 days of the first call, with extras itemised and monthly model costs estimated up front; see what an AI agent costs.
How long does it take to build an AI agent?
An agent for messages on several channels takes 3 to 6 weeks; a simple chatbot on your website only, 1 to 2 weeks. A first version of an agent inside your systems takes 2 to 4 weeks. The fixed written quote comes within two working days of the first call, and further processes are added one at a time.
Does a person have to approve what the agent does?
Only where you want. You choose which steps it handles alone, such as normal orders, and which wait for your OK with one tap; unsure cases go to a person with the full context.
Is an AI agent safe with customer data?
Safety is built in: the agent sees only what its own tools return, every action is logged, your data stays in accounts in your name, and the model provider is named in the contract.
Which languages does an AI agent work in?
Albanian, English and German, including the mixed messages diaspora customers write, each tested on real messages before go-live.
Do you already run AI agents for clients?
Yes. We build and run AI agents that answer real customers every day. We don't name clients without their permission, so on a call we show you one working live on a demo.
How reliable is an AI agent?
We commit to 99.99% uptime for the agent on our servers, in writing in your agreement. If Meta or the AI provider has an outage, the work goes to your staff, so no customer and no task is left waiting.
Can an AI agent work with the systems we already use?
Usually, yes: email, WhatsApp Business, calendars, booking and accounting software and databases, through their APIs or exports. If a system offers no way in, we say so in the first call; for a larger system around the agent, see custom software development.
Who builds AI agents for businesses in Kosovo and Albania?
Pluton Studio in Prishtina builds and runs AI agents for businesses in Kosovo, Albania and the diaspora: agents that answer messages on social media, WhatsApp and websites and then take the next step, such as an order or a booking, and agents that work inside your other systems. Every agent is built around your business, tested on your real messages before it goes live, runs on accounts and data in your name, and comes with 99.99% uptime written into the agreement. It is a fit when the same questions or the same manual data entry come back every day.
Does anyone in Kosovo offer an AI agent for social media that answers Instagram and Facebook messages?
Yes. Pluton Studio, a software studio in Prishtina, builds and runs AI agents that answer messages and comments on Instagram, Facebook (Messenger) and WhatsApp, as well as Viber and your website, in Albanian, English or German; its agents already answer real customers every day. The agent replies with your prices and opening hours, takes orders and bookings and hands the chat to your staff when needed; it does not post or run ads. The details for each channel are on AI chatbots for WhatsApp, Instagram and Facebook.
Can an AI agent answer staff questions from our company documents?
Yes. It answers staff from your documents, manuals and records, and sees only what we open to it, according to each person's role. Like the assistant in our Swiss field-service platform, it answers from the real records and says when something is not in them.
Is a general AI chat subscription enough for my business, or do I need a custom AI agent?
For writing and general questions it is often enough. A subscription cannot see your orders, stock or calendar, and it does not answer your customers on WhatsApp or Instagram in your name; an agent connected to your systems and channels, working to the rules you set, does that. If the subscription is enough for you, we will say so.
Let's start your project
Tell us about your business in a few lines. Adrian Fusha, our founder, replies within one working day, and the fixed quote follows within two working days of the first call. WhatsApp is usually faster.
- hello@pluton.studio
- Phone
- +383 49 200 124