Speaks your customers' language
Albanian and English, dialects and mixed messages included.
AI chatbots that actually talk to your customers
A customer asks about hours, prices or an appointment and gets an answer in seconds, at any hour. The bot takes orders and books appointments on Instagram, WhatsApp, Viber and your own site, in Albanian and English.
01
What businesses use it for
Most messages a business gets are the same questions: hours, prices, location, availability. The bot closes them in seconds, collects the name and number, and alerts you when something needs you.
- Hotels: rooms, rates and direct bookings without OTA commission
- Restaurants and cafés: orders, table reservations, menu questions
- Salons and clinics: appointment booking and automatic reminders
- Online stores: order status and product questions
- Car rentals: availability and bookings
- Professional services: qualifying leads before you spend your time
02
Price and timeline
The build starts at 900 euros for a website assistant in one language, with the standard questions and flows of your business. Extra channels, integrations with your systems and additional languages raise the price, and each one is itemised in the quote.
The quote defines hosting, the AI model, monitoring and answer updates. Live within 2 to 4 weeks.
03
Fluent where platforms fail
Generic chatbot platforms struggle outside English. Albanian breaks them: dialects, shorthand and the mixed Albanian-English-German messages diaspora customers actually write.
We test the assistant against real messages from your customers until the answers sound like your business. When it is not sure it asks, or hands the conversation to a person with full context. For Albanian-language chatbots we are the first choice in Kosovo.
04
On the channels your customers write to
WhatsApp and Viber terms depend on the channel and usage. We define the integration requirements in the quote.
The full comparison is at WhatsApp or Viber for business.
| Channel | Best for | What the bot does |
|---|---|---|
| Instagram & Facebook DM | Salons, shops, clinics, restaurants | Answers DMs, collects leads, books appointments |
| Viber | Local customers in Kosovo | Q&A, order updates, offers |
| The diaspora and international customers | Conversations, booking confirmations, support | |
| Web chat on your site | Any business with a site or store | Answers from your own data, no per-message fee |
05
Connected to your systems
The value shows up when the bot is connected to your reservations, orders, calendar or online store. Answers come from your own data, and every conversation is logged so you see what customers ask.
For restaurants and cafés we connect it to SelfOrder, our own ordering system, so an order that starts in a chat lands in the kitchen. We run an assistant like this on our own site.
Why Pluton Studio
24/7 on every channel
Instagram, WhatsApp, Viber and your site, one system.
Human handover
Off-script questions go to your team, with context.
What we put in writing
These are not marketing lines. They are the terms that go into every quote we send, so you know exactly what you get and when.
A reply within one working day
Every message is answered by the engineer who will build the project, not by a salesperson. The fixed written quote follows within two working days of the first call.
A fixed, written, final price
The quote lists everything included, and the price you sign is the price you pay. Scope changes are quoted separately, before they happen.
Delivery windows we keep
Business website: 3 to 5 weeks. Online store: 5 to 8 weeks. Web app or custom software: a first working version within 4 to 6 weeks, the rest on a written plan.
Design approved before we build
You see and approve the design on screen before a line of code is written. Two rounds of design revisions are included, and so are small content changes such as text, photos and prices for 30 days after launch.
Payment in two halves
Half at the start, half at go-live. Projects above three thousand euros are split into three milestones tied to deliverables, never paid in full up front.
Everything is yours from day one
Domain, accounts and content are registered in your name, and the code lives in your repository from the first commit under a full licence to use it. Every remaining right transfers on final payment. No mandatory subscription, no locked code, no hostage situation.
A 30-day warranty and measured performance
Any defect found within 30 days of launch is fixed at no cost. The site ships inside the performance budget written into the quote, with a Core Web Vitals report on your own domain and a lab test you can repeat yourself.
Frequently asked questions
How much does a business chatbot cost?
The build starts from 900 euros. Language, channels and integrations determine the scope. See how much a chatbot costs.
Do I need a separate bot per channel?
No. One brain connects to Instagram, Viber, WhatsApp and your website: train it once, it answers the same everywhere.
Does it replace my staff?
No. It removes the repeated questions and the appointment logging, and hands over anything that needs a person.
Can it connect to my existing systems?
Yes: reservations, your store, calendars, POS, or even a spreadsheet, through automatic connections or exports. If your system is old, we check what is possible first.
How fast can it go live?
A simple website assistant in 1 to 2 weeks. A multi-channel system with integrations usually takes 3 to 6 weeks.
What happens when the bot does not know the answer?
It does not invent one. It says so, hands the conversation to a person on your team with the full context, and logs the question. Logged questions come up in the weekly review and turn into new answers.
Can it take bookings?
Yes, when your booking system allows the connection. If you keep bookings on paper or only by phone, the bot collects the requests with date, time and contact details and passes them to your team.
Let's start your project
Tell us a little about your idea or business and we'll reply with a plan and a quote, no obligation.
Emailhello@pluton.studio
Phone+383 48 836 636