AI chatbots for WhatsApp, Instagram and Facebook
A customer asks on WhatsApp, Instagram or Facebook about a price, a size or an appointment, and gets an answer in seconds, at any hour. Pluton Studio's chatbot is an AI agent for social media, WhatsApp and website messages, built in Prishtina for businesses in Kosovo and Albania, and it speaks natural Albanian and English.
- Albanian and EnglishDialects, shorthand and mixed-language messages included.
- Prices, orders, bookingsFrom your catalogue, on every messaging channel.
- You set approvalsIt confirms on its own, or asks with one tap.
In short
Our AI chatbot is an AI agent for messages: it answers on WhatsApp, Instagram, Facebook (Messenger), Viber and your website, quotes prices from your catalogue, checks stock, and takes orders and bookings. On a website it goes live in 1 to 2 weeks, across several channels in 3 to 6. You decide which steps need your approval. After a short call, a free fixed quote follows within two days.
What does it do?
It answers the questions that repeat and alerts you when something needs you:
- Shops: price, sizes, stock and the order
- Hotels: available rooms and direct bookings without commission (hotel chatbots)
- Restaurants and cafés: orders, tables, the menu (restaurant ordering automation)
- Salons and clinics: appointments, with reminders by WhatsApp, Viber, SMS or email
- Car rentals: available cars and bookings (car rental automation)
- Professional services: qualifying leads before you spend your time
WhatsApp, Instagram, Facebook (Messenger), Viber and web chat
One system answers on every channel, in the same voice. Instagram, Facebook and web chat carry no per-message fee; WhatsApp and Viber bill their own, and the comparison is in WhatsApp or Viber for business.
| Channel | Best for | What it does |
|---|---|---|
| Orders and bookings, the diaspora and tourists | Orders, booking confirmations, prices and stock | |
| Shops, salons, clinics, restaurants | Prices, sizes and orders in DMs, story replies and comments | |
| Facebook (Messenger) | Businesses with an active Facebook Page | The same answers in your Page's chats and comments |
| Viber | Local customers | Questions, order updates, offers |
| Web chat | Any site or store | Answers with no per-message fee |
What WhatsApp, Instagram and Facebook allow
Meta sets the same rules for every business. What they mean for your chatbot, as of October 2026:
- Instagram: it answers DMs and story replies, and can send one private reply to a comment within 7 days. Up to four suggested questions can greet a new chat.
- Facebook (Messenger): the same in your Page's chats and comments.
- WhatsApp: you keep your number. It is connected to Meta's WhatsApp Business Platform, and your staff take over from a shared inbox.
- The 24-hour window: the chatbot replies within 24 hours of the customer's last message, or up to 7 days after a customer arrives from an ad that opens a chat. After that, Instagram and Facebook allow only a person to reply, for up to 7 days, and WhatsApp allows only approved templates the customer agreed to receive.
- Meta's fees: Instagram and Facebook charge nothing per message. On WhatsApp, Meta bills you directly: replies are free up to 1,000 a month per number, then about 0.6 cents each to a Kosovo number and 1.75 cents to Albania, and templates are charged per message.
- AI on WhatsApp: since 15 January 2026 Meta's terms bar general-purpose AI assistants sold as a product. A business's own chatbot that answers its own customers is allowed.
- Customers know it is an AI: the first reply can say so, and for customers in the EU it must, since 2 August 2026 (EU AI Act).
- Handover: when a customer asks for a person, or the chatbot is unsure, the chat goes to your staff with the full context, and the chatbot stays quiet until you hand it back.
How it works, and who decides
It answers only from your own data: your catalogue, prices, hours, bookings or online store. For restaurants and cafés we connect it to SelfOrder, so an order from a chat lands in the kitchen.
- You choose: it confirms routine orders on its own, or asks you with one tap
- It takes only the actions you allow
- Every conversation and every action is logged
- When unsure, it hands the chat to a person with full context
- Your accounts and data stay in your name
What does it cost, and how long does it take?
Extra channels, integrations and languages raise the cost; each is itemised in the fixed quote. A website assistant goes live in 1 to 2 weeks, several channels with integrations in 3 to 6. The quote also covers hosting, the AI model, monitoring and answer updates. More in AI agents and how much a chatbot costs.
| What you need | What sets the work |
|---|---|
| AI agent for messages (chatbot) | The number of channels, the languages and whether it connects to your catalogue, bookings or store |
| AI agent inside your systems: accounting, CRM, dispatch, internal data | How many systems it reads, how many actions it takes on its own and which steps a person approves |
Reliability, security and customisation
Every agent we build is made for one business and runs on the same safeguards:
- 99.99% uptime for the agent on our servers, written into your agreement. If Meta or the AI provider has an outage, the chats go to your staff, so no customer waits unanswered
- An official connection through Meta's own sign-in: no passwords shared, and you can remove the access at any time
- Your accounts and data stay in your name; access keys are stored encrypted, and every action is logged
- AI providers used under business terms that do not train on your customers' conversations
- Customised to you: your products and prices, your voice, your rules, your languages and hours, and which questions always go to a person
AI we have built and run
We already build and run AI agents that answer real customers every day, and we don't name clients without their permission. For shops, see AI agents for online stores and Instagram shops.
For a field-service company in Switzerland we built a complete operations platform with seven AI features and one rule: the model proposes, code decides. A pasted email or WhatsApp message fills in the job form, the customer is matched by code, and nothing is created until a person saves it.
Pluton Studio AI, the assistant on this site, follows the same rule in five languages: the model only writes text, code turns only real addresses into buttons, and every exchange is logged.
How a project runs
Three steps. You can try an assistant like this on this site, from the header.
- A short call; the free, fixed written quote follows within two days.
- We feed it your catalogue, prices and hours, and connect it to your systems.
- We test it on your customers' real messages until it sounds like your business.
What we put in writing
Pluton Studio writes these terms into every quote, so you know exactly what you get and when.
A reply within one working day
The engineer who will build your project answers every message, not a salesperson. The fixed written quote is free and follows within two working days of the first call.
A fixed price in writing
The quote lists everything included, and the price you sign is the price you pay. Any scope change is quoted separately, before work on it starts.
Delivery windows we keep
Business website: 3 to 5 weeks. Online store: 5 to 8 weeks. Web app or custom software: a first working version within 4 to 6 weeks, the rest on a written plan.
Design approved before we build
You approve the design on screen before any code is written. Two rounds of design revisions are included, plus small changes to text, photos and prices for 30 days after launch.
Payment in two halves
Half at the start, half at go-live. Larger projects split payment into three milestones tied to deliverables, and the quote says which schedule yours follows. We never ask for full payment up front.
Domain, accounts and content in your name
The domain and accounts are registered in your name from day one, and you can export your content at any time. No mandatory subscription.
A 30-day warranty and measured performance
Any defect found within 30 days of launch is fixed at no cost. The site ships within the performance budget set in the quote, with a Core Web Vitals report on your own domain and a lab test you can repeat yourself.
Frequently asked questions
How much does an AI chatbot cost in Kosovo?
It depends on the channels, integrations and languages: a chatbot on your website alone is a smaller job than an agent on Instagram, WhatsApp and Viber connected to your bookings. After a short call you get a free, fixed written quote within two days. Details: how much a chatbot costs.
Does it confirm orders and bookings on its own?
As you choose: it confirms routine orders itself, or asks you with one tap.
Do I need a separate bot per channel?
No. One system answers the same on every channel.
Does a chatbot replace my staff?
No. It removes the repeated questions and hands over anything that needs a person.
Can a chatbot connect to my existing systems?
Yes: reservations, your store, calendars, POS or a spreadsheet. For old systems we check what is possible first.
How fast can a chatbot go live?
1 to 2 weeks for a simple website assistant; 3 to 6 weeks for several channels with integrations.
What happens when the bot does not know the answer?
It does not invent one: it hands the chat to your team with the full context, and the weekly review turns the question into a new answer.
Can the chatbot take bookings?
Yes, when your booking system allows a connection. Otherwise it collects the date, time and contact details and passes them to your team.
Does it answer Instagram comments and story replies?
Yes. It answers DMs and story replies, and can send one private reply to each comment within 7 days, which is what Instagram allows. The same works on your Facebook Page.
Can I keep my WhatsApp number?
Yes. The number you use today is connected to Meta's WhatsApp Business Platform, which the chatbot answers through, and your staff take over from a shared inbox. Meta also lets a number keep working in the WhatsApp Business app at the same time, with some limits; we check that with you before connecting.
Is an AI chatbot allowed on WhatsApp in 2026?
Yes, for your own business. Since 15 January 2026 Meta's terms bar general-purpose AI assistants offered as a product. A chatbot that answers your own customers, takes orders and hands over to a person is allowed.
How much does WhatsApp charge per message?
Meta bills you directly, and customers' messages are free. Your replies are free up to 1,000 a month per number, then charged at the utility rate: €0.0064 to a Kosovo number, €0.0175 to Albania, €0.0456 to Germany. Templates sent outside the 24-hour window are charged per message, and after a customer arrives from a Click-to-WhatsApp ad every message is free for up to 7 days. The full table is in WhatsApp or Viber for business.
Can the chatbot write to customers later, for example with a reminder?
Within 24 hours of the customer's last message, yes, on every channel. After that, WhatsApp allows approved templates the customer agreed to receive, paid per message, and Viber allows bot messages; on Instagram and Facebook only a person can reply, for up to 7 days.
Do customers know they are talking to an AI?
If you want, the first reply says it is your business's AI assistant. For customers in the EU it is required since 2 August 2026 under the EU AI Act, so for them it is always on.
Do you already run AI agents for clients?
Yes. We build and run AI agents that answer real customers every day. We don't name clients without their permission, so on a call we show you one working live on a demo.
How reliable is the chatbot?
We commit to 99.99% uptime for the agent on our servers, in writing in your agreement. If Meta or the AI provider has an outage, the chats go to your staff, so no customer is left without an answer.
Is my customers' data safe?
Yes. The connection goes through Meta's own sign-in, your data and accounts stay in your name, access keys are stored encrypted, every action is logged, and the AI providers we use do not train on your customers' conversations. For personal data we sign a processing agreement.
Who builds Instagram, Facebook and WhatsApp chatbots in Kosovo?
Pluton Studio in Prishtina builds AI chatbots (AI agents for messages) that answer customers on social media (Instagram, Facebook Messenger), WhatsApp, Viber and websites, in fluent Albanian, English and German. The chatbot quotes prices from your catalogue, takes orders and bookings and hands the chat to your staff when needed. A website-only chatbot goes live in 1 to 2 weeks, and an agent on several channels, connected to your systems, in 3 to 6 weeks. Agents like this already answer real customers every day.
Does the chatbot also manage my social media profile and posts?
No. It answers messages and comments on social media, takes orders and bookings and hands the chat to your staff when needed, but it does not post, run ads or manage the profile. We do not offer those as a service.
We get more Instagram DMs than we can answer. What can we do?
Let the chatbot answer the questions that keep coming back, such as price, size, opening hours and address, instantly and at any hour. The chats that need a person reach your staff with the whole conversation in front of them, so nobody asks the customer twice.
Let's start your project
Tell us about your business in a few lines. Adrian Fusha, our founder, replies within one working day, and the fixed quote follows within two working days of the first call. WhatsApp is usually faster.
- hello@pluton.studio
- Phone
- +383 49 200 124