Speaks your customers' language
Albanian and English tested on real messages, dialects and mixed-language chats included.
AI chatbots that actually talk to your customers
A good chatbot answers in seconds, at any hour: it takes orders, books appointments and closes the questions your team answers ten times a day. We build chatbots for the channels your customers really use, WhatsApp, Viber, Instagram and your own website, connected to your systems and with a clean handover to a human. And they speak Albanian and English properly, which off-the-shelf platforms still get wrong.
01
An employee that never sleeps
Most messages a business receives are the same questions: opening hours, prices, availability, order status. A well-built chatbot closes these in seconds, day and night, while your team handles the conversations that need a person.
Beyond answering, the bot works for you: it collects the customer's name and number, books appointments, takes orders, and alerts you the moment something needs your attention.
02
Fluent where platforms fail
Generic chatbot platforms struggle outside English. Albanian in particular, with dialects and mixed Albanian-English-German messages from diaspora customers, breaks them. That makes a properly multilingual bot a real advantage for businesses serving Albanian-speaking customers anywhere in Europe.
We build assistants on modern AI and test them against real customer messages until the answers sound like your business. When the bot is not sure, it does not improvise: it asks, or hands the conversation to a human with full context.
03
On the channels your customers write to
One brain, connected to every channel your business uses. WhatsApp and Viber charge their own platform fees to businesses (Viber currently around 100 euros per month for an active bot per its public pricing, WhatsApp is billed per conversation). We put those numbers in the quote from day one, no surprises.
| Channel | Best for | What the bot does |
|---|---|---|
| International customers and the Albanian diaspora | Conversations, booking confirmations, support | |
| Instagram & Facebook DM | Salons, shops, clinics, restaurants | Answers DMs, collects leads, books appointments |
| Viber | Local customers across the Balkans | Q&A, order updates, offers |
| Web chat on your site | Any business with a website or online store | Answers from your own data, no per-message fees |
04
Connected to your business, not a toy
The real value appears when the bot is connected to your systems: reservations, orders, calendars, your online store or the spreadsheet you use today. Answers come from your real data, not guesswork.
For restaurants and cafés we connect it to SelfOrder, our own ordering system, so an order that starts in a chat lands straight in the kitchen. Every conversation is logged, and you see exactly what customers ask most.
05
What businesses use it for
Typical cases from the industries we work with:
- Hotels: room and rate questions, plus direct bookings without OTA commission
- Restaurants and cafés: orders, table reservations, menu questions
- Salons and clinics: appointment booking and automatic reminders
- Online stores: order status, product questions, recommendations
- Car rentals: availability and bookings
- Professional services: qualifying leads before you spend your own time
Why Pluton Studio
24/7 on every channel
WhatsApp, Instagram, Viber and your website, from a single system.
Human handover
When a question leaves the script, your team takes over with full context.
Frequently asked questions
How much does a business chatbot cost?
It depends on channels, integrations and languages. A simple website assistant costs far less than a multi-channel system wired into bookings and orders. We wrote a full guide with real numbers: [how much a chatbot costs](/en/guides/how-much-does-a-chatbot-cost). After a short conversation you get a clear fixed quote.
Which channels does it work on?
WhatsApp, Instagram and Facebook DM, Viber, and web chat on your own site. The brain is one: train it once, it answers the same everywhere.
Does it really handle Albanian and mixed-language messages?
Yes. We build and test with everyday Albanian, dialect spelling and mixed Albanian-English-German messages, the way real customers write. That is exactly where generic platforms fail, and where a custom build earns its keep.
Does it replace my staff?
No. It removes the repetitive work (the same ten questions, appointment logging) and hands over anything that needs a person. Your team spends time on customers, not on copy-pasting replies.
What happens when the bot doesn't know the answer?
It says so honestly, collects the customer's contact, and hands the conversation to your team with the full history. A clean handover always beats an invented answer.
Can it connect to my existing systems?
Yes: reservations, your store, calendars, POS, or even a spreadsheet, via APIs or exports. If your system is old, we check what is possible before you pay for anything.
How fast can it go live?
A simple website assistant in 1 to 2 weeks. A multi-channel system with integrations usually takes 3 to 6 weeks, with the timeline confirmed before we start.
Let's start your project
Tell us a little about your idea or business and we'll reply with a plan and a quote, no obligation.
Emailhello@pluton.studio
Phone+383 49 200 124