An AI agent for online stores and Instagram shops
Shoppers ask on Instagram, Facebook or WhatsApp whether a size is in stock, what it costs and when it arrives. The agent answers in seconds with your real prices and stock, takes the order and hands the chat to your staff when needed. We already build and run AI agents like this for businesses.
- Real prices and stockFrom your own catalogue, never invented.
- Orders in the chatName, phone and address, confirmed and sent to you.
- 99.99% uptimeIn your agreement; your staff get the chat if anything fails.
In short
An AI agent for stores answers product questions in your DMs and on WhatsApp from your own catalogue: price, size, colour, stock, delivery, payment and returns. It takes the order with name, phone and address, sends it to your panel, store or courier, and hands the chat to a person when the customer asks. It is customised to your shop, runs with 99.99% uptime written into your agreement, and your data stays in your own accounts. There is no price list: tell us about your shop and you get a free written offer within two working days.
What it answers in your messages
Every answer comes from your own product list, so the agent never invents a price or a size you do not have:
| The customer writes | The agent |
|---|---|
| Do you have this jacket in size M? Or just a photo of the product | Finds the product, checks the size and stock, and answers with your price |
| How much is delivery to Prizren? | Answers from your delivery zones, fees and times |
| Can I pay on delivery? | Answers from your payment rules: cash on delivery, card or bank transfer |
| I'll take it | Asks for name, phone and address, confirms the order and sends it to you |
| Do you have something similar in black? | Suggests products from your catalogue that are in stock |
| Can I return it if it doesn't fit? | Explains your return policy and hands the chat to a person when needed |
Instagram, Facebook (Messenger), WhatsApp and your website
One agent answers on every channel your customers use, with the same products and rules:
- Instagram: DMs, replies to your stories, and one private reply to each comment, so a "price?" under a post becomes a conversation
- Facebook (Messenger): the chats and comments of your Facebook Page
- WhatsApp: your own business number, with your staff taking over from a shared inbox
- Your website: a chat on your online store, with no per-message fee
- Meta's rules for each channel, such as the 24-hour window, are on AI chatbots for WhatsApp, Instagram and Facebook
Where the orders go
You choose where a confirmed order lands, and what the agent may confirm on its own:
- A panel with every order and conversation, ready for your staff
- Your online store, with the stock kept in step
- A spreadsheet you already use, or your courier
- Normal orders confirmed by the agent itself, or every order waiting for your OK with one tap
Built around your shop
Every agent is customised to the business it works for. You decide:
- The products: names, prices, sizes, colours and stock, from your store, a spreadsheet or our panel
- The voice: how it greets, how formal it is, whether it uses emojis
- The rules: delivery zones, payment, returns, and which discounts it may or may not offer
- The languages: Albanian, English and German, including the mixed messages the diaspora writes
- The hours: when it answers alone and when your staff take over
- The handover: which questions always go to a person
Reliability, security and your data
An agent that talks to your customers has to be there at every hour and keep their data safe:
- 99.99% uptime for the agent on our servers, written into your agreement. If Meta or the AI provider has an outage, the chats go to your staff, so no customer waits unanswered
- An official connection through Meta's own sign-in: no passwords shared, and you can remove the access at any time
- Your accounts and data stay in your name; access keys are stored encrypted, and every action is logged
- AI providers used under business terms that do not train on your customers' conversations
- A processing agreement under Kosovo's Law No. 06/L-082 on the Protection of Personal Data, which follows the EU's GDPR (what it contains)
AI agents we already build and run
We build and run AI agents that answer real customers every day. We don't name clients without their permission, so on a call we show you an agent working live on a demo shop instead.
For a field-service company in Switzerland we built a complete operations platform with seven AI features and one rule: the model proposes, code decides. Pluton AI, the assistant on this site, follows the same rule.
How to get an offer
There is no price list. Every shop is different, so the offer follows your channels, your products and how many messages you get:
- A short call about your shop, your channels and the questions you get most
- A free written offer within two working days
- We load your products, connect your channels and test the agent with you on real messages
- You switch it on when you are happy with how it answers
What we put in writing
Pluton Studio writes these terms into every quote, so you know exactly what you get and when.
A reply within one working day
The engineer who will build your project answers every message, not a salesperson. The fixed written quote is free and follows within two working days of the first call.
A fixed price in writing
The quote lists everything included, and the price you sign is the price you pay. Any scope change is quoted separately, before work on it starts.
Delivery windows we keep
Business website: 3 to 5 weeks. Online store: 5 to 8 weeks. Web app or custom software: a first working version within 4 to 6 weeks, the rest on a written plan.
Design approved before we build
You approve the design on screen before any code is written. Two rounds of design revisions are included, plus small changes to text, photos and prices for 30 days after launch.
Payment in two halves
Half at the start, half at go-live. Larger projects split payment into three milestones tied to deliverables, and the quote says which schedule yours follows. We never ask for full payment up front.
Domain, accounts and content in your name
The domain and accounts are registered in your name from day one, and you can export your content at any time. No mandatory subscription.
A 30-day warranty and measured performance
Any defect found within 30 days of launch is fixed at no cost. The site ships within the performance budget set in the quote, with a Core Web Vitals report on your own domain and a lab test you can repeat yourself.
Frequently asked questions
What is an AI agent for an online store?
Software that answers your shoppers' messages on Instagram, Facebook (Messenger), WhatsApp and your website from your own product list, and then acts: it takes the order, sends it to you and hands the chat to a person when needed.
Does it work for shops that sell only on Instagram?
Yes. Many shops in Kosovo and Albania sell only through Instagram and WhatsApp. The agent works from your product list, a spreadsheet or our panel, with or without a website.
Where do the orders go?
Where you choose: a panel with every order and conversation, your online store, a spreadsheet or your courier. You decide which orders it confirms alone and which wait for your OK.
Can it read the photos customers send?
Yes. When a customer sends a photo or a screenshot of a product, the agent finds the matching product in your catalogue and answers with its price and sizes.
How much does an AI agent for a store cost?
There is no price list. Tell us about your shop, your channels and how many messages you get, and you receive a free written offer within two working days.
Do you already run AI agents for businesses?
Yes. We build and run AI agents that answer real customers every day. We don't name clients without their permission, so on a call we show you one working live on a demo shop.
How reliable is it?
We commit to 99.99% uptime for the agent on our servers, in writing in your agreement. If Meta or the AI provider has an outage, the chats go to your staff, so no customer is left without an answer.
Is my customers' data safe?
Yes. The connection goes through Meta's own sign-in, your data and accounts stay in your name, access keys are stored encrypted, every action is logged, and the AI providers we use do not train on your customers' conversations. For personal data we sign a processing agreement.
Can I change what it says and does?
Completely: its voice and greetings, the rules for delivery, payment and returns, which orders it confirms alone, the languages, the hours and which questions always go to a person. We make the changes with you and test the agent again before they go live.
Is an AI agent allowed on WhatsApp?
Yes, for your own business. Since 15 January 2026 Meta's terms bar general-purpose AI assistants offered as a product; an agent that answers your own customers, takes orders and hands over to a person is allowed.
Let's start your project
Tell us about your business in a few lines. Adrian Fusha, our founder, replies within one working day, and the fixed quote follows within two working days of the first call. WhatsApp is usually faster.
- hello@pluton.studio
- Phone
- +383 49 200 124