Online ordering and automated reservations for restaurants
At peak hours the phone rings while the kitchen is full, and Instagram DMs get read far too late. Every missed message is a missed order. Here we show how to take orders and reservations without depending on someone being free to answer.
Put ordering directly on your own site so you keep the margin, replace reservation phone calls with a few clicks, and let an assistant handle the repeating questions on Instagram, Viber and WhatsApp. An order that starts in a chat should end in the kitchen without anyone typing it twice.
Ordering on your own site
Orders arrive when the team is busiest, and a message left unread for twenty minutes goes to someone else.
Delivery apps bring customers, but they take commission and the customer stays theirs: you do not know who ordered.
An ordering system on your own site keeps both the margin and the data. We build it with SelfOrder, our own system, so orders land straight in the kitchen. The full comparison is in online ordering vs delivery apps.
Reservations without phone calls
A widget where guests pick the date, time and party size closes the job in seconds, and you see everything in one list. The details are in online table reservations.
Automatic reminders before the booking cut no-shows sharply, and cost nothing next to an empty table on a Friday.
The assistant that always answers
The questions that repeat daily and close themselves:
- Opening hours, location and parking
- The menu, prices, vegetarian options and allergens
- Whether there is space tonight, with booking inside the chat
- Order status and delivery time
- Group bookings and events, passed to the manager
How it all connects
The value appears when these are not three separate systems. The menu is a single source: when a price changes it changes on the site, on the QR menu and in the assistant's answers.
So nobody types the same thing in three places, and no customer sees an old price.
Selected work
Real, shipped work for real clients across Kosovo and Europe.
Pizza Hutt
Frequently asked questions
Do I have to drop the delivery apps?
No, they bring new customers. The goal is that returning customers order directly from you, where there is no commission and the data stays yours.
How long does it take to go live?
Ordering and reservations in 2 to 4 weeks, depending on the menu and integrations. A simple site assistant is faster.
Does it take orders on Instagram and Viber too?
Yes. The same assistant connects to Instagram, Viber, WhatsApp and your site, so every order ends up in the same place.
Who updates the menu when prices change?
You do, from a simple panel, and the change reaches the site, the QR menu and the assistant at once. We can maintain it for you if you prefer.
Let's start your project
Tell us a little about your idea or business and we'll reply with a plan and a quote, no obligation.