Online ordering and automated reservations for restaurants
At peak hours the phone rings, the kitchen is full and DMs get read too late: every missed message is a missed order. Here is how to take orders and reservations without waiting for someone to be free.
By Adrian Fusha, Pluton Studio
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Why take orders on your own site?
Orders arrive when the team is busiest, and a message left unread for twenty minutes goes to someone else. Delivery apps bring customers, but they take commission and the customer stays theirs: you do not know who ordered.
An ordering system on your own site keeps both the margin and the data. We build it with SelfOrder, our own system, so orders land straight in the kitchen. The full comparison is in online ordering vs delivery apps.
How do you take reservations without phone calls?
A widget where guests pick the date, time and party size closes the job in seconds, and you see everything in one list. The details are in online table reservations.
Automatic reminders before the booking, by WhatsApp, Viber or SMS, cut no-shows sharply, and cost very little next to an empty table on a Friday.
What does the AI agent handle on its own?
The questions that repeat every day:
- Opening hours, location and parking
- The menu, prices, vegetarian options and allergens
- Whether there is space tonight, with booking inside the chat
- Orders inside the chat: confirmed on their own or with one tap from you, as you choose
- Order status and delivery time
- Group bookings and events, passed to the manager
How it all connects
The menu is a single source: when a price changes it changes on the site, on the QR menu and in the agent's answers. Nobody types the same thing in three places, and no customer sees an old price.
Selected work
Pizzeria / Prishtina · 2026Pizza Hutt
Site for a pizza and coffee house in Prishtina: a fanned deck of food photography, the full menu and a warm, editorial hero.Frequently asked questions
Do I have to drop the delivery apps?
No, they bring new customers. The goal is that returning customers order directly from you, where there is no commission and the data stays yours.
How long does it take to go live?
Ordering and reservations go live in 2 to 4 weeks, depending on the menu and integrations. A simple site assistant is faster.
Does it take orders on Instagram and Viber too?
Yes. The same agent connects to Instagram, Viber, WhatsApp and your site, so every order ends up in the same place. You choose whether it confirms orders on its own or asks you first.
Who updates the menu when prices change?
You do, from a simple panel, and the change reaches the site, the QR menu and the agent at once. We can maintain it for you if you prefer.