Websites, stores and software for businesses in Italy

Three situations bring Italian companies to us. Price is rarely the first question; what happens when the supplier stops answering usually is.

• The business paying a monthly fee for a site it never owned. That segment is large and the monthly number is small, but it is usually a template on a fixed term, and the ownership clause goes unmentioned.
• The company that outgrew a template shop: a slow site, a catalogue that no longer fits, and an editor that resists exactly the features the sales team needs.
• The agency buying senior overflow capacity under its own brand, with a written non-solicit and no contact with its client: that has its own page.

This page is in English, and so is the working language of the project. What the business keeps can be delivered in Italian on request: the interface, the project documents, the handover material and the generated documents.

• A multilingual build where you need one: Italian plus English or any further language from one codebase, with correct hreflang and one editorial workflow.
• A performance and accessibility baseline that applies to every project and that you can measure yourself: what every build includes.
• Legal pages integrated exactly as you or your legal adviser approve them, consent logic included. We build them; we do not write legal advice.
• An accessibility audit as an option, with a prioritised report and a conformance statement: accessible websites under the European Accessibility Act.
• A data-processing agreement with the standard contractual clauses, a sub-processor list and our technical and organisational measures.
• Ownership from day one, and a care plan afterwards only if you want one. Code, domain, accounts and content are in your name either way.

These are floors for the scope described, priced inside the band Italian studios publish for the same work rather than under it. Where a published price is one of the few legible quality signals, an unusually low number reads as a warning.

The written quote that follows is fixed and final, itemised, and scope changes are quoted before they happen.

We work remotely from Prishtina on Central European Time, the same clock you work to. Questions are answered the same day, and the person on the call is the engineer building the system.

After the first call you get a fixed written quote within two working days. The project runs on milestones with acceptance: something working every week or two, your sign-off, then the next piece. Two rounds of design revisions are included, and content changes for 30 days after launch.

Payment is half at the start and half at go-live, and anything above three thousand euros is split into three milestones. Project documents, the interface and the generated PDFs can be delivered in Italian on request.

If your budget depends on a regional digitalisation voucher, settle that before choosing a supplier. Some schemes require the supplier to be established in Italy or the EU, which we are not, so confirm with the issuing body first.

We work under a contract for a defined result: written acceptance criteria per milestone, sign-off before the next phase starts, and our own warranty that any defect found within 30 days of launch is fixed at no cost.

VAT: we have no Italian VAT number and our invoice carries no Italian VAT. For services bought from a supplier established outside the EU, the Italian business customer is liable for the tax and books it with an autofattura under art. 17, comma 2 of DPR 633/1972, in both the sales and the purchase registers. For a company that recovers VAT in full that is cash-neutral, and we say so up front rather than leaving it to the first invoice.

Invoices are issued in euros and paid by bank transfer. The payment route and the bank fees are named in the quote before you sign.

Data protection: there is no EU adequacy decision for Kosovo, so the paperwork ships with the quote: a data-processing agreement, the standard contractual clauses, a sub-processor list, our technical and organisational measures and a deletion plan, with EU hosting where the data has to stay in the EU.

Our own company details, registration number and contact are on the imprint. We have no Italian P.IVA to show in the footer, and we say so rather than leave the question hanging.

For a Swiss field-service company with six branches we built a complete operations platform remotely: dispatch, iPad job reports, equipment tracking, timesheets with local surcharge rules and accounting export, with every document rendered from code in the client's own language. Read the full case study.

The rest of the work, websites, stores and booking systems, is public: see all work.