Your customers' Albanian
Tested on your own real messages.
AI chatbots for businesses in Tirana
A customer writes at 11 at night about a price, an appointment or a room, and gets an answer straight away. Pluton Studio builds AI chatbots for businesses in Tirana that speak your customers' Albanian and work on your website, WhatsApp, Instagram and Viber.
Tirana's Albanian, not Prishtina's
A chatbot talks like the messages it was tested on. Build it on Prishtina conversations and it answers a customer in Tirana with 'qka' and 'qysh' instead of 'çfarë' and 'si' (what, how), and it sounds foreign at once.
So we test it on your own customers' real messages: the abbreviations, the typos, the Albanian typed without ë and ç, and the Italian and English words that mix into everyday chat. When it is not sure, it asks, or hands the conversation to a person with the full context.
Who uses it, and for what
Most messages are the same few questions. The bot closes them in seconds and tells you when something needs you:
- Dental and aesthetic clinics and salons: appointments, indicative prices and reminders
- Restaurants and cafés: table bookings, the menu and orders that reach the kitchen through SelfOrder
- Hotels and apartments: free rooms, prices and arrival, in Albanian, English and Italian
- Online stores: order status, sizes and delivery
- Service companies: a customer's first questions, before they talk to the team
Which channels it works on
One system answers on your website, WhatsApp, Instagram, Facebook and Viber. WhatsApp and Viber terms depend on the channel and the volume, so we set them in the quote; the comparison is in WhatsApp vs Viber for business.
When the bot has to do more than answer, and carry out a task in several steps, such as checking stock and preparing a quote for approval, it becomes an AI agent.
An assistant like this runs on this site
The assistant at the top of this page is ours. It answers questions about our services and guides, in Albanian and English, and when a question needs a person it carries the conversation over to WhatsApp with the question already in it. We bring the same way of working to your business, on your own data.
What it costs and how long it takes
A website assistant in Albanian, with your business's questions and flows, goes live in 1 to 2 weeks; a multichannel system connected to your own systems usually takes 3 to 6 weeks. The starting price is the same as in Kosovo and is on AI chatbot development; the cost items, from the AI model to WhatsApp messages, are in how much a chatbot costs.
The quote is fixed, written and in euros. We work from Prishtina, online, in Tirana's time zone.
Why Pluton Studio
Any hour, any channel
Website, WhatsApp, Instagram and Viber.
A person when it counts
Your team takes the hard conversations.
What we put in writing
Pluton Studio writes these terms into every quote, so you know exactly what you get and when.
A reply within one working day
The engineer who will build your project answers every message, not a salesperson. The fixed written quote follows within two working days of the first call.
A fixed price in writing
The quote lists everything included, and the price you sign is the price you pay. Any scope change is quoted separately, before work on it starts.
Delivery windows we keep
Business website: 3 to 5 weeks. Online store: 5 to 8 weeks. Web app or custom software: a first working version within 4 to 6 weeks, the rest on a written plan.
Design approved before we build
You approve the design on screen before any code is written. Two rounds of design revisions are included, plus small changes to text, photos and prices for 30 days after launch.
Payment in two halves
Half at the start, half at go-live. Above €3,000, payment is split into three milestones tied to deliverables. We never ask for full payment up front.
Domain, accounts and content in your name
The domain and accounts are registered in your name from day one, and you can export your content at any time. No mandatory subscription.
A 30-day warranty and measured performance
Any defect found within 30 days of launch is fixed at no cost. The site ships within the performance budget set in the quote, with a Core Web Vitals report on your own domain and a lab test you can repeat yourself.
Frequently asked questions
How much does an AI chatbot cost in Tirana?
The starting price is the same as in Kosovo and is on AI chatbot development. Extra channels, connections to your own systems and more languages raise it, and each is written separately into the quote.
Does the chatbot understand Albanian typed without ë and ç?
Yes. We test it on your customers' real messages, with their abbreviations, typos and borrowed words, until the answers sound like your business.
Does it speak English and Italian too?
Yes. It answers in the language the customer writes in; the languages you need are set in the quote.
What happens when the bot does not know the answer?
It asks a clarifying question or hands the conversation to someone on your team, with the full context, so the customer never starts over.
Do you have an office in Tirana?
No. Pluton Studio works from Prishtina, and projects with businesses in Tirana run online, over video calls and WhatsApp. The quote and the invoice are in euros.
Let's start your project
Tell us about your business in a few lines. Adrian Fusha, our founder, replies within one working day with a plan and a fixed quote. WhatsApp is usually faster.
Emailhello@pluton.studio
Phone+383 49 200 124