AI chatbots for businesses in Tirana
A customer writes at 11 at night about a price, an appointment or a room, and gets an answer straight away. Pluton Studio builds AI chatbots for businesses in Tirana that speak your customers' Albanian and work on your website, WhatsApp, Instagram and Viber.
- Your customers' AlbanianTested on your own real messages.
- Any hour, any channelWebsite, WhatsApp, Instagram and Viber.
- A person when it countsYour team takes the hard conversations.
In short
The chatbot, an AI agent for messages, answers your customers in Tirana on your website, WhatsApp, Instagram, Facebook and Viber, in Albanian, English and Italian: it quotes prices from your catalogue and takes orders and bookings. A website assistant goes live in 1 to 2 weeks, and the written quote for it is free. You decide which steps it confirms on its own.
Tirana's Albanian, not Prishtina's
A chatbot talks like the messages it was tested on. Build it on Prishtina conversations and it answers a customer in Tirana with 'qka' and 'qysh' instead of 'çfarë' and 'si' (what, how), and it sounds foreign at once.
So we test it on your own customers' real messages: the abbreviations, the typos, the Albanian typed without ë and ç, and the Italian and English words that mix into everyday chat. When it is not sure, it asks, or hands the conversation to a person with the full context.
Who uses it, and for what
Most messages are the same few questions. The bot closes them in seconds and tells you when something needs you:
- Dental and aesthetic clinics and salons: appointments, indicative prices and reminders by SMS, email, Viber or a WhatsApp template the customer agreed to
- Restaurants and cafés: table bookings, the menu and orders that reach the kitchen through SelfOrder
- Hotels and apartments: free rooms, prices and arrival, in Albanian, English and Italian
- Online stores: order status, sizes and delivery
- Service companies: a customer's first questions, before they talk to the team
Which channels it works on
One system answers on your website, WhatsApp, Instagram, Facebook and Viber. WhatsApp and Viber terms depend on the channel and the volume, so we set them in the quote; the comparison is in WhatsApp vs Viber for business. On Instagram and Facebook (Messenger), a bot cannot write more than 24 hours after the customer's last message.
The bot quotes prices from your catalogue, checks sizes and stock, and takes orders and bookings; you decide which steps it confirms on its own. When it has to work inside your other systems, such as accounting or a CRM, it becomes an AI agent.
An assistant like this runs on this site
The assistant at the top of this page is ours. It answers questions about our services and guides, in Albanian and English, and when a question needs a person it carries the conversation over to WhatsApp with the question already in it. We bring the same way of working to your business, on your own data.
What it costs and how long it takes
A website assistant in Albanian, with your business's questions and flows, goes live in 1 to 2 weeks; a multichannel system connected to your own systems usually takes 3 to 6 weeks. You get the price free of charge in a fixed written quote in euros within two working days, on the same terms as in Kosovo.
What the bot does is on AI chatbot development, the cost items are in how much a chatbot costs, and WhatsApp and Viber message prices, with the rates to Albanian numbers, are in WhatsApp vs Viber for business. We work from Prishtina, online, in Tirana's time zone.
What we put in writing
Pluton Studio writes these terms into every quote, so you know exactly what you get and when.
A reply within one working day
The engineer who will build your project answers every message, not a salesperson. The fixed written quote is free and follows within two working days of the first call.
A fixed price in writing
The quote lists everything included, and the price you sign is the price you pay. Any scope change is quoted separately, before work on it starts.
Delivery windows we keep
Business website: 3 to 5 weeks. Online store: 5 to 8 weeks. Web app or custom software: a first working version within 4 to 6 weeks, the rest on a written plan.
Design approved before we build
You approve the design on screen before any code is written. Two rounds of design revisions are included, plus small changes to text, photos and prices for 30 days after launch.
Payment in two halves
Half at the start, half at go-live. Larger projects split payment into three milestones tied to deliverables, and the quote says which schedule yours follows. We never ask for full payment up front.
Domain, accounts and content in your name
The domain and accounts are registered in your name from day one, and you can export your content at any time. No mandatory subscription.
A 30-day warranty and measured performance
Any defect found within 30 days of launch is fixed at no cost. The site ships within the performance budget set in the quote, with a Core Web Vitals report on your own domain and a lab test you can repeat yourself.
Frequently asked questions
How much does an AI chatbot cost in Tirana?
It depends on the channels, the connections to your own systems and the languages: each raises the price and is written separately into the quote. Tell us where your customers message you and within two working days you get the written quote, free; how the bot works is on AI chatbot development.
Does the chatbot understand Albanian typed without ë and ç?
Yes. We test it on your customers' real messages, with their abbreviations, typos and borrowed words, until the answers sound like your business.
Does it speak English and Italian too?
Yes. It answers in the language the customer writes in; the languages you need are set in the quote.
What happens when the bot does not know the answer?
It asks a clarifying question or hands the conversation to someone on your team, with the full context, so the customer never starts over.
Do you have an office in Tirana?
No. Pluton Studio works from Prishtina, and projects with businesses in Tirana run online, over video calls and WhatsApp. The quote and the invoice are in euros.
Let's start your project
Tell us about your business in a few lines. Adrian Fusha, our founder, replies within one working day, and the fixed quote follows within two working days of the first call. WhatsApp is usually faster.
- hello@pluton.studio
- Phone
- +383 49 200 124